I would be happy if could give a minus rating!! Horrible people, horrible service, and most of all most horrible work done!!! I came to know about this through an internet search and decided to give some clothes for Dry washing. Biggest mistake! Didn’t read the reviews before giving. The clothes were picked up by the Besant Nagar branch. Firstly, about the service, while picking up the clothes they said it will be delivered in 5 days. I had given on 23. So that way delivery should be on 28. When i called they said they have given the date as 31st. Okay fine, I agreed. On 31st, no delivery. When I called on 4, they tell me that the clothes are ready but since the delivery boy is on leave, it will take 5 more days! I asked why they didn’t deliver on 31, for which no answer. 1 Jan was a holiday, so why not on 2nd? No answer. The lady told me she will talk to the manager and call back. When the manager calls, he was the most rude and arrogant person I had ever come across. He tells me that while taking the clothes they say that they will deliver but its good if the customer comes and picks up on their own! He flatly refused to do anything saying he has no options. When I asked that you should have some backup, he has the cheek to tell me that they cant have backup for some cranky customer like me!!! He told me do whatever you want to do, I cannot deliver. I was told to stop using the service if not happy. He told me to go call customer care, they will help you. He even told that they are only a franchise of wassup so they are not bound to all the rules. Said that this conversation is getting recorded and when they listen to this they can do what they want!!! I mean, is this the way you treat your customers!!! Lastly, I had given 8 pieces of clothes for dry wash, out of which one was washed and ironed! Anyone could make out that the cloth has been washed!. How can they do it for something which is given for dry wash. One piece had some stains which was just like that. No change. By the look of the clothes anyone would say that they had simply been ironed and sprayed with some cheap perfume!!! My entire house was smelling of that disgusting smell!!! So, a very humble request to Mr CEO, instead of focusing on expanding, please focus on managing the existing stores. No point in expanding when on the other side your stores will be shut down. Or is that your strategy!?? I am horrified to know that a reputed company like Jabong has invested in you!!! Such a waste!! Hope you learn something after reading the posts here. Regards, Shweta