VisasSimply Complaints & Reviews
By: Jyoti Gupta
Visas Simply made false promises and exaggerated claims on the eligibility criteria for an occupation category, which turns out, is not even in demand in Australia.
Please refer to page 1 of the Visas Simply contract dated October 27,2017 (letter has been attached for your perusal) is a proof of their submission.
“Further to our recent conversation, based on your initial assessment and the information you have provided I am happy to confirm that Visas Simply can assist you in obtaining your visa”.
My application was rejected at the first stage of skill assessment due to inappropriate selection from the occupations list on the SOL. This clearly indicates lack of understanding of current Immigration Law, legal requirements and eligibility criteria from Visa simply, for the nominated visa category which was advised to me by the agency. Furthermore, a thorough review of the migration application and the preparation of any necessary supporting submissions to the Department was not conducted by Visa Simply prior to the submission of my migration application. Had this been done, the category my application was submitted would have been highlighted as one with no skill shortage in Australia and then the application could have been withdrawn (prior to submission) or it could have been submitted, after consultation and approval by me in a different category, where there was a current skill shortage in Australia.
The agency (Visas Simply) failed to provide clarification on the gross impropriety in presenting the case in earlier mail communications. Moreover, the company purposefully held the VETASSESS outcome from me and did not provide a clear explanation and to how to proceed further, after the failed application.
Visas Simply incompetence, negligence and misrepresentation of migration outcomes of applications (which they processed) has almost permanently taken away my chances of reapplication for migration to Australia.
As per the MARA code of conduct the “If, however the application is denied because of an error on the part of the agent or professional staff, the agent will refund all professional fees collected for the stage at which the error is made and will retain the professional fees for/until the stage the work was completed without error. The client agrees that the fees paid are for services indicated above, and any refund is strictly limited to the amount of fees paid”.
Clearly the error was made in the initial stage when my application was not vetted appropriately and was erroneously submitted in a category where there was no skill shortage in Australia, thereby nullifying my chances to migrate to Australia. This amounts to fraud, falsification of migration outcomes by Visas Simply and gross negligence.
I have made a demand for full refund of my money which includes AUD 4,950 + AUD 880 + PTE exam fee. I was forced to sit for the exam.
It is my hard earned money. Atleast can I get a refund of AUD 4,950. The amount was asked in lumpsum?
I have attached all the communications with Visas Simply for your perusal.
I have even made a complaint in MARA against the company. The complaint number is CMP-37265. My case will be taken up after 4 months.