Snapdeal/Jasper Infotech Pvt. Ltd. Complaints & Reviews

By: sudeshna naskar

Order ID: 22179197618
Order Placed on 08 Jun, 2018
Item: JQX 4000 mAh Battery For Samsung Galaxy Tab 2 7.0 P3100, P3113, P3110 & SP4960C3B
Order delivered: 15 Jun, 2018
Return Request initiated: 17 June, 2018 (Return could be issued within 7 days from the date of the product being delivered. That means return request was closed on 23 Jun, 2018)
Return request closed on: 23 Jun , 2018
The reason for the return was that the product was damaged and defective.The pick-up boy came but refused to take back the product on grounds of “unoriginal product”
Subsequently I have informed the Snapdeal people via email ([email protected]) to reschedule the return. Nobody came to pick up the item within 2-3 days and of course I informed them and 23 Jun, 2018 came by and hence according to their plan, they closed return request window. I have been sending mails after mails, but they keep rescheduling the pick-up and as usual nobody turns up.
Today on 26 June, 2018, they have sent me this-“We have not received any response regarding your JQX 4000 mAh Battery For Samsung Galaxy Tab 2 7.0 P3100, P3113, P3110 & SP4960C3B!
We had to pick up your item to initiate refund/replacement. It seems you no longer want to return it. Thus we are closing your request.Reference no: 47879836″
Technically, they have already closed the return window on 23rd June. Such irresponsible and carefree company!