I ordered a product (laptop) on 30th December 2015 from Shopclues.com , order ID 80332262.
Paid (Rs. 38,799) for the order through debit card.
As they informed, the order was shipped on 31st Dec and it would be delivered by 6th Jan 2016.
On 4th Jan they told me that the product can’t be delivered as they were having some issue with the courier service. So they were initiating the refund process.
Same day I asked them not to do so. They ASSURED me that the product will be delivered with few days of delay.
Later they told that the refund process has been initiated.
I called and mailed them several times asking them not to cancel the order and deliver it to another address. Yet they didn’t listen and said they can’t do anything.
They told me that I will recieve my money on 24th Jan 2016.
Its been 3 weeks and I am unable buy any other laptop and its affecting my studies.
My semester exams were going on these days which too got affected.
I am unable to focus on anything. They have taken such a huge amount of money.
If they couldn’t deliver the product then why was the order confirmed?
Why the false promise?
Also I had ordered other items too, they were shipped by the same courier service and it got delivered to me.
Now that product is out of stock, so even if they return the money I won’t be able to buy that laptop. And at other places that laptop would cost me around Rs. 64,000 which is far beyond my scope.
Please provide assistance.
I need that laptop for my studies and works.
Thanks
Manish Oraon