Rathinam Engineering of Coimbatore Complaints & Reviews
By: customer
This is about Raghu (mobile: 9443047005), the proprietor of Rathinam Engineering (TIN: 33902021610) in Coimbatore.
We have availed their services in the past a few times to repair a Generator in our premises, everytime with GREAT DIFFICULTY. We call their no and report the problem, and get a reply back their technician will arrive at our place and fix. He cannot guarantee when they will come. You wait for a day, nobody turns up. Then call again and give a reminder only to be told that he will come after his other commitments are over or he is out of station or something similar. Three or four days later after the initial complaint with intermittent reminders , if you are lucky he will turn up and correct the problem and we pay the bill. Never did we FAIL to pay. Of late, even this delayed service has stopped. The guy (Raghu) always had a habit of blaming the customer for poor maintenance of the genset even before he understands the problem. So intelligent he is that he has invented some mysterious telescopic like instrument or he has some supernatural powers that helps to peep into our genset from his office and find out why the genset will not work. This “power” ALWAYS reports that our battery is dead even if our battery is perfectly fine. Of course I am sarcastic! But I am pointing out what he repeatedly tells us over the phone – that our battery is dead causing the genset failure, even before somebody from his side visits and inspects. That is the ready-made answer he gives us everytime in an arrogant, rude manner. Which fool would run a business like that? Failing to report, and talking to customers rude. Only a fool who wants to run out of business. After making the customer wait endlessly, this fellow has the nerve to attack the customer!!! I have called the genset makers and reported this guy. They have referred me to another authorised service providers in town now.
The gist of this complaint : Raghu of RATHINAM ENGINEERING is ARROGNT and will NOT provide quality service. NEVER do any business with this fellow. Do some research, find out what other professionals can do the same service and go to them.