See the worst service proof of onsite team. they are just a bunch of crappy people. do not have a proper system in place to mitigate the common mistakes happen with their field time. heights of negligence. don’t bother much and pretend like they are in between so many people and pass the blame. the vendors who tie up with Onsite care should also be blamed for not interfering in the claim process.
what’s good in onsite : they speak well and polite do not shy away from admitting their mistakes
Request ID : 92257
10 messages
ShravanKumar Raju Mon, Aug 18, 2014 at 6:16 PM
To: [email protected]
Hi,
find the scanned copy of the signed PAN card xerox.
the collection team and team sitting as customer care are simply junk. or the system that you guys are using must be the junk.
i have submitted the documents on Aug 1st.and received the message from ONSITE on August 2nd saying the phone has been received in warehouse and awaiting for response from Lava authorized service center.
after that i received a call from the person who collected the documents from me asking me to re-submit the documents. i asked where should i get the original bill. which i already given. he just didnt reply anything. then i started calling customer care from Aug 12th onwards.
IT took 7 days for you to inform me that Aadhar card is not acceptable for Insurance company. you just woke from the long bloody sleep all these days?
the person who collected the documents didn’t know that Aadhar is not acceptable?
what kind of staff you are?
18 valuable days have been wasted by stupid Team.
i want my phone be repaired in next 5 days. do whatever you want.
-Shravan
pancard signed copy.pdf
2836K
Onsite Help Tue, Aug 19, 2014 at 11:57 AM
To: ShravanKumar Raju
Dear Customer,
Thank you for your email inquiry, we have received your pan card scan copy. We sincerely apologize for the inconvenience caused due to the delay in the process of arranging the documents.
We regret that the claim documents was not received by our team which was already collected from you on 1st August’2014. We request you to fill the enclosed claim form and send the scan copy to us so that we can send the documents along with your invoice bill and pan card.
Once you are back in Hyderabad we will get the hard copy of the claim form collected. We await your reply and will try and get your handset repaired on priority.
Regards,
Onsite Team
[Quoted text hidden]
Swift-Claim-01.pdf
1265K
ShravanKumar Raju Tue, Aug 19, 2014 at 12:40 PM
To: Onsite Help
Hi,
I dont have the following details to fill.
1. purchase invoice number and date.
2. handset IMEI number
send me the above details. so that will fill them and send you the scan copy.
Regards,
-Shravan
[Quoted text hidden]
–
-Shravan
Onsite Help Tue, Aug 19, 2014 at 3:33 PM
To: ShravanKumar Raju
Dear Customer,
Here are the details as requested:
Invoice no. SI/MJN/1639
Date of Purchase: 23/06/2014
IMEI no. 911375050303282
[Quoted text hidden]
ShravanKumar Raju Tue, Aug 19, 2014 at 8:15 PM
To: Onsite Help
[Quoted text hidden]
–
-Shravan
img3041.pdf
11779K
ShravanKumar Raju Tue, Aug 19, 2014 at 8:16 PM
To: Onsite Help
jpeg file of small size for your convenience.
policy number is not mentioned on the claim form since i dont have it with me. if required you can fill and send to respective people.
[Quoted text hidden]
–
-Shravan
shravan-92257-insuranceclaim-form.jpg
84K
Onsite Help Wed, Aug 20, 2014 at 7:16 PM
To: ShravanKumar Raju
Dear Customer,
Thank you for providing the soft copy of the claim form, we have send all the claim documents and service center estimation to the brokers appointed by Sangeetha for processing your claim.
We sincerly regret for the delay happened in getting your claim documents arranged and forward them for insurance claim. Once we receive the claim status we will ask the service center to proceed with the repairs.
Our team will update the status as soon as we get the status from third party broker.
Regards,
Onsite Team
[Quoted text hidden]
ShravanKumar Raju Wed, Aug 27, 2014 at 9:04 AM
To: Onsite Help
Hi,
No update yet. As I said I can’t suffer for your stupid mistakes.
If mobile cant be repaired by 31 august, you must take moral responsibility and send me the new mobile.
So don’t make me approach consumer forum.
Regards,
Shravan
[Quoted text hidden]
Onsite Help Wed, Aug 27, 2014 at 7:00 PM
To: ShravanKumar Raju
Dear Customer,
We sincerely regret for the earlier delay in getting your documents arranged for claim process. Please note last week your claim documents and service center estimation were sent to the insurance company for claim process.
Once we get the approval we will share the details with your and also inform the service center to proceed with the repairs. Insurance company will update the claim status by next week.
Regards,
Team Onsite
[Quoted text hidden]
ShravanKumar Raju Thu, Aug 28, 2014 at 2:25 AM
To: Onsite Help
Are you not ashamed to inform me that, insurance company will send the approval by next week?
When you have done the mistake you must feel the customer pain by paying repair charges by yourself and take the amout when insurance company releases.
I repeat. will approach consumer forum if the satisfactory service is not delivered.
Regards,
Shravan
Pls tell the follow up?? wat happened?
Many Thanks!!!!!
I had phone issues and thought of using chroma tieup with onsite for getting the service pickn drop.
Searched for onsite frauds and found a list
Really thanks.
It’s to all, Pls keep posting issues with services of any vendor it helps ppl prevent mishaps and discourages such fraudster companies to flourish
Mr.Varghese Biju N
[customer]
Hubli, Karnataka
Mobile : +918050147260
Email: [email protected] or [email protected],
Dated:- 13-07-2017
To,
[01]
Branch Manager,
Mr.Lokesh HK
Support Team
Customer Care
Sangeetha Mobiles Pvt Ltd.,
080 – 49397000/7111
[email protected],
[02]
The Branch Manager,
Sangeetha Mobiles Pvt. Ltd.,
Shop No.3&4, Diamond Point,
Opp. HDFC Bank, Koppikar Road, Hubli-580020.
[email protected],
Respected Sir/Madam,
Subject: Complaint for Refunds of money Rs.3704/-
+ interest till as on date on
providing defective mobile Handset/
instrument set of mobile WHAM company —
requested for.
* * * * * *
It is to advise you that on 14th April 2015 I had visited Sangeetha mobile shop and after giving all the assurance I had purchased WD38-2.1 WHAM – – -911394650021640 and W184 – – 2.1 WHAM – – 911371951430480 for Rs.3704/- cash. The invoice No. Is SI/LXM/51, invoice date : 14/Apr/2015 time : 13:48:03. [ a scanned copy of the bill is enclosed ].
It is to bring to your kind notice that the instrument has not at all worked properly. It is not starting and the power is not coming. This matter was brought to the notice of the one Swati Naik and I was advised for authorized repair of the instrument. On the advice, I had handed personally handed over entire handset and accessories i.e. the instrument at shop No.7, opp. old bus stand, Hubli. I had visited personally so many a times but they could not repair it. After a gap of one month I had been handed over the instrument for use. But the instrument is recurring having the same problem. Hence, it proves that hand set sold to me was defective piece.
The day I had purchased the instrument set of mobile WHAM company WD38-2.1 — — 911394650021640 it is of no use to and I have not used it any way.
I have personally visited you service centre and they have misbehaved and refuse to return my money as well as a new set of mobile. Even I had visited show-room and advised the matter and development but they said they have not got any advise to refund money or change the hand set and give a brand new one.
Kindly arrange to advise them to return the whole money/full amount of Rs.3704/- + interest till as on date as I am not happy with WHAM company hand set and their worst service. I have not at all used it and from the time it is purchased it is giving me problem. Kindly do the needful for any early return of full amount + interest till as on date unconditionally to me.
It is my humble request to cancel the purchase made and for providing me defective piece or hand set of mobile and refund me entry amount of Rs.3704 + interest till as on date in cash as a goodwill of the company.
I hope the name and service of the company is maintained and I will get back my entire money+ interest till as on date.
During the past several months experience is that Sangeetha Mobiles Pvt. Ltd. is playing a blame game and is putting all the blame on the innocent customer like me. A brand new instrument of Mobile seal was even open by the employees of Sangeetha Mobiles Pvt. Ltd., how can the customer be blamed for defective and damaged instrument. It is totally unacceptable on the part of Sangeetha Mobiles Pvt. Ltd.. They simple putting the blame on customer and not trying to refund the money with interest. They simple prolonged the matter so long without any solution. Till date I have not got back my money with interest from them. Serveral times I had visited the show-room I have been told that the matter is referred to higher up and I will be advised on receipt of reply from Bangalore. They are simply harrising me and not ready to refund my money. Now, due to bad experience and bad service I do not want any type of instrument of Mobile from Sangeetha Mobiles Pvt. Ltd., and only refund of entire money with inerest as on date should be deposited in my bank account which is given below.
If Sangeetha Mobiles Pvt. Ltd. fails to refund the money with interest as on date to me within the time limit their licence to work and provide service should be cancelled immediately. Even some penalty also should be imposed to teach them a lesson.
Sir, Strict action should be taken against Sangeetha Mobiles Pvt. Ltd. for the default. They are simply playing a blame game and it should be stopped right now by them. Kindly order them to refund the entire money with interest as on date and deposit in my bank account with much delay. I have been waiting patiently for a long time to get back my money.
An early finalisation of the above matter is requested in my favour. For getting justice I will knock all the doors.
The matter has already been delayed much by them. Justice is required.
Thanking you, Sir/Madam,
Hoping for the best.
Yours faithfully,
[ Varghese Biju N ]
Hubli,
Karnataka,
MY BANKING CONFIDENTIAL DETAILS :-
Name : Varghese Biju Nellikhattial
Name of the bank : State Bank of India [SBI}
Branch : Hubli, Karntaka, India
Branch Address : Madhura colony,house no.4, ward
no.29, shantinagar cross, Hubli –
580023, Karnataka , India
Branch Code : 005107
Type of Account : Saving
Account No. : 20007414109
IFSC code : SBIN0005107
MICR code: 580002013
thanks