I have ordered lenovo s850 mobile in mulyashop.com on 31st of december 2014 but till now the product has not received and the contact number provided by them were not lifting the call, one day they lift the call they told send ur money as refund and got a mail on feb 2nd

Dear Manohar Sade,

Greetings from Mulyashop.com and thank you for shopping with MulyaShop.

We wish to inform you that your refund request for the order ID: BXEIGXUMW has been processed on January 31, 2015. The refund transaction ID for the same is 201501319099230 of ICICI PAYMENT GATEWAY. The same will reflect in your bank account. We do not have any influence on the time scales once the refund is preceded from us. The refund will take 3-4 working days to reflect in your account in case of private banks and 10-14 working days in case of nationalized banks.

You are a loyal and supportive client of our company, and we are grateful to you for your patience and trust towards us.

Regards

Customer Care Team,

Mulya Shopping Pvt. Ltd.

but still not recived so please help