Hi, I’m currently experiencing the same problem with them. I placed an order last February and had to cancel it myself as it did not arrived (by April they had still not shipped it, nor did they even send the fabric to the tailor, and most items were by then out of stock). I was told to change my order and add other items to replace the out of stock ones. Of course, I asked for a refund. I was then told it would take 10-15 working days. That was a lie. After several attempts I finally got in contact with them via chat. An agent said refund was being processed and it would take another 5 working days. Guess what? Another lie. They do not reply to emails or chat. I do not know whether they are the laziest workers in the whole world or a bunch of thieves. But I do need my money back and I don’t know how to do it either. After such long time and being an international order… I hope we can find a way to get our refund, and would also appreciate any help 🙁
Good luck!