I taken their service for sending bulk mail and I have paid them Rs.7500/- for smtp service. When I started sending emails, the emails were not delivering to inbox, and mails gets blocked. When I showed them dashboard and told them that your services is not working, they started blaming me that mails are not opted in. Their sales guys Neeraj gave me opted in mail list and he asked me to send mails to those list. I sent mails given by their company and sent emails. Again mails are not delivering and it gets blocked. I wrote emails to their support team and sales team, with the proper data why their service is not working and it is no use for me paying Rs.7500/-.
Their support guys never reply to emails, or pick the phone, in case if they pick the phone they talk rudely.
I demanded my money back and they refuse to answer my emails and phone calls.
I believe in above complaints, hemsmail.com is a cheater, I have paid them 6000 rupees for one month service, they took at least 4 days to set up smtp server for me and it was on Friday, so I didn’t email for two days because Saturday and Sunday, when I started campaign on Monday, I was able to send a few email, and later none of the emails were sent, I informed first day, and I informed to a lady Phuspa, was my account manager, but got a reply back like server is working, and I told her I try one more time and if it doesn’t work then I need my money back, she said fine, and next day is same problem, and I called Phuspa and she told me that they were on Holiday for two days, ask me to get back after two days, I contacted back after two days, and I was asked to contact billing team, I did and they said I am not eligible for refund, I got the reason because we have got to inform them within three days. Now, all you crooks, how can I give my reviews within three days when you were not able to set up a server within three days, who’s fault it is? Therefore, I decided to teach lesson to this guys, so I opened page in facebook, and I open in all social network if I don’t get my money back.
https://www.facebook.com/Hems-Technosys-Mails-Fraud-215495745481146/