The General Manager, BY SPEED POST 27th January,2015.
IBIBO Group Pvt Ltd.,
4th Floor, Pearl Towers,
51, Sector 32,
GURGAON 122002.

Dear Sir,

RE: Cancellation of Ticket and complaint for inaction on requests made in this regard through web-portal

I got my tickets for onward and return journey through you ONLINE on 22nd December for Chandigarh- Mumbai-Chandigarh and paid Rs. 19300=00 as per ANNEXURE 1.
The onward journey (29th Dec) was arranged by you through JET Airways and return journey through GOAIR (31st Dec). The ticket of JET AIRWAYS is enclosed ANNEXURE 2.

The onward flight of JET was cancelled by Airlines as intimated to me over telephone on 28.12.2014 at 12:57 PM through landline No 0172 5079997 due to heavy fog and was further advised that all flights by JET from Chandigarh are cancelled till 31.12.2014.

However I have travelled on the return ticket from Mumbai to Chandigarh through GoAir.

Due to cancellation of flight by Airlines, I requested for refund of ticket charges through your web on 11th January and my request was acknowledged and allotted REF NO 86201 as per ANNEXURE 3. There was no response and I again reminded on 15th Jan as per ANNEXURE 3A.

As there was no response, I again submitted the request through web portal on 19th Jan , which stands acknowledged by response received on 19th Jan and reply submitted by me on 20th and 21st as per ANNEXURE 4 and ANNEXURE 5.

Till date, I have not received the refund. Attempts to make a call through helpline have even not been successful.

My simple submission is that I got my tickets booked through your company and paid the amount to you. As the flight was cancelled by the airline, I am entitled for refund of the total amount. Copies of all the pertinent papers viz booking reference, ticket and the correspondence made in this regard are enclosed for doing the needful at your end.

The ticket was got booked through credit card and the amount may please be got credited back to my credit card account.

My contact details i.e. mobile No, residential address and e-mail have been given on this letter.

Hoping for a quick action,

With regards,

Yours faithfully,

Vinod Malhotra.
9501804241 [email protected]