Dear All
i have purchased with High Voltage Deals, a registered seller of flipkart, a Dell Inspiron 15 3542 Notebook (4th Gen Ci3/ 4GB/ 500GB/ Win8.1), service tag no.- B30GH52 from online purchasing by www.flipkart.com. Hardware configuration is same as mentioned in the specification but OS is pirated. Originally this laptop from Dell was with OS ubuntu and Me cafe antivirus. But this seller has uninstalled this software and installed Windows 8.1. also the windows 8.1 is not genuine. this time i am getting issue with the windows and that is not covered by the Dell cause they have not provided this windows 8.1. This is pirated version. Also this seller HIGH VOLTAGE DEALS SELLER ON FLIPKART is not providing windows CD so that after formatting i could again reinstall it. I need your support against this seller High Voltage Deals and flipkart if they will not resolve my issues. Some issues i am giving here, please make a note: 1. Flipkart has created my return request for the same laptop after checking the stock available with him on 14th Jan 2016. 2. High voltage deals shows no activity and seriousness regarding the replacement till 19th jan 2016. 3. on 19 jan 2016 at 09:30 High voltage deals has cancelled the replacement request and created refund request without my concern. 4. In this all scenario just think who is the sufferer? The answer is I. 5. After suffering 3 months could i take the refund or replacement of the right product? 6. I will take the replacement cause i have suffered at all cost, by giving money, getting pirated OS version product with a lot of tension. 7. I have provided all the details regarding the seller fraudulence and piracy from dell and also the photographs of the packets received to flipkart. 8. Flipkart is not changing the seller knowing that this seller will not help to resolve the issue. Please do the needful.
Regards
Rajiv Mishra
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