i had brought a Fast Track (Titan) and within 1 month it got spoilt ..so i gave it in the service centre and now they have exchanged my watch with another consumer ..and i havent got my watch back ..they are now replying we are not able to get your watch back that customer is not giving it back…so you cant get your watch back
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Frustrated?
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Dear Tanish,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center team on 15/09/2014 and the ticket number is as follows : 652724. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve