Sir, I bought a HCL ME U1 Tab from EBay. I description they entered as 512MB. But the product they supplied is only 256 MB. When I asked them, they answered me that we can’t do nothing. Contact the seller or take to service centre to resolve this problem. When I contact service centre they told me that its RAM is only 256MB from the configuration of company. They told that EBay cheated you. When I asked to EBay, they are telling we cannot do anything. Please take immediate action.
Claim ID: 914329
PaisaPay ID: 38787942666
Item number: 251865514174
Seller ID: aamaze-deals
Date claim opened: 12-03-2015
Dear Ankur,
Thank you for sharing your concern with us.
We would like to inform you that as per eBay policies we cover the buyers under eG only if the item received is not as described / not as expected. However, in this case the item received is completely as per description but not as per your expectation. So, eBay would not be able to intervene in this anymore as the claim falls under non-eligible criteria. As per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service center and get the issue resolved.
Dear Venkatesh,
Thank you for sharing your concern with us.
We would like to inform you that as per eBay policies we cover the buyers under eG only if the item received is not as described / not as expected. However, in this case the item received is completely as per description but not as per your expectation. So, eBay would not be able to intervene in this anymore as the claim falls under non-eligible criteria. As per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service center and get the issue resolved.