DHANWANTI BHASKARAN Complaints & Reviews

Posted On: 14/03/2017
By: DHANWANTI B.

I travelled by 9W431 flight to Mangalore on 02-03-2017 with my family, but at the airport my suitcase was held back at the Mumbai airport without my knowledge, as it contained Power Bank, i waited at the destination airport for nearly 90 minutes filled all the required forms (Assisted by Ms.Anoushka Bangera) after initial assistance then she started avoiding our calls. She told us that she had informed Mumbai Airport but there is no update received from them, and therefore unable to reply. In the meantime we contacted our mumbai agents and located that the bag is still with Jet Airways Mumbai Airport and a gentleman from there informed that the baggage will be sent by 21:30 Hrs flight and after wards i got a call from some agent at around midnight that the bag should be delivered now or can this bag be delivered tomorrow morning, we replied OK please deliver tomorrow morning by 10:30 am but till 12:30 pm there was no sign of the person picking up the phone we then straight headed to Mangalore Airport where the baggage may be, enquired with the officials then after a lot of heated arguments they gave the number of some Kaderbhai when we contacted him he told us a different story, we were shocked and then we explained Kaderbhai that the agent rang up at Midnight and himself told that he will deliver the baggage the next morning but he never picked the phone nor he turned up and therefore we came here to collect the same. After our 10 days trip concluded, we returned back on 11th March by Jet Airways flight to Mumbai and headed straight to collect our Power Bank, we gave all the details required and the details were found logged in register dated 03-03-2017 item was deposited in Bag No.24, but all the bagages were checked but our Power Bank was found missing after nearly an hour of search the officer gave us evading reply to contact on the telephone nos.66854441 / 42 and also instructed that the item be searched thoroughly and be handed over to the party, but even after 72 hours there is no call from Jet Airways. What should we think about such incidents and that too from a reputed airline and its staff. This is purely stealing under the guise of Security Check.
Will there by any check in the system, will there be any cheats caught and brought to justice.

DHANWANTI P.K. BHASKARAN