I am Kailash, Residing @ Ashok Nagar. I am a new customer with ACT Fibernet from November. At first for my plan they collected Sum of RS. 1,639 including the installation charges through Cheque and told this is for the month of December.

For November month a bill of RS. 8,02 has been generated and i have paid it online.

The issue is from December 2, there is no internet available for me. There is some connectivity problem. I have raised both online complaint and also through customer care, but till now the problem is not rectified.

At first i have received a complaint NO: 0006797493, and informed from Dec 9, the connection problem will be rectified. I waited till Dec 10. The connectivity problem has not been rectified.

I was trying to contact the customer care, they are not attending any of the calls. They just put a Voice message like send an SMS “CC COM” to “9535840000” number for registering the connectivity related issues. I did it more than 10 times, but no response or none of the action has been taken.

Meanwhile i received a message from ACTTEL saying your problem has been rectified on Dec 10, and told to send an SMS with Y for rectified and N for not rectified to “8861202208” i replied with N to the same mentioned number, for that too no response came.

Whenever i send an email to [email protected] they saying your problem will be rectified within 3 days. But i have been waiting for more than 10 days, till now my connectivity problem is not rectified by their team guys.

I just want to ask one thing, for what the hell they are collecting the amount in advance of every month bill cycle. If they want to collect it that way then they should provide immediate resolution for the problems. I have paid an amount of RS.1,639 for the month of December in the November month itself, and now for December half of the month i have been waiting for the connectivity to internet which was not given.

I demand an explanation from you guys for my mental stress, my money for the December month and for the problem not yet been resolved.

And also i would like to inform one more thing, if i didn’t get the connection within 2 days. I will make this issue as a big problem in Social Medias followed by Online complaints, if i am not satisfied with your reply i won’t mind in registering a Consumer Complaint through Court under the Public section in your company ACT (Atria Convergence Technologies Pvt. Ltd.)

Awaiting for the immediate action in my case.