Rosencakes Reviews & Complaints

Cake order

Reported By: Nina

I had ordered cake and the order no – 11468. I had requested over chat with sofia to deliver the same on 4th December 2018 and she had assured the same. I had paid Rs. 9.700 towards the same.On 5th December 2018, i again requested to update me if it will be delivered on 4th but i was told that the status can be updated only on 5th December. We waited but there was no sign to delivering it on 4th and on the day of the occasion. Today (05/12/2018) when i contacted at 11.48 AM. over call, Sofia who had been falsely assuring immediately send an email stating that we are unable to contact the concerned person.( I’m attaching email along with this) This email was send only on 5th December 2018 at 11.52 A.M. My sister is a resident over Finland from several years and we can send you the details of no calls received from the concerned team. This is ridiculous. Now i’m told that the same will be delivered on Friday. Please stop manipulating and misleading. I need the entire amount refunded and donot want it to be delivered on Friday (07/12/2018) when the request was for 4th December 2018. Otherwise we will approach the consumer forum.