MAPLE FLY SERVICES PRIVATE LIMITED Complaints & Reviews
By: Nitin
Hi All
Wanted to report an incident of fraud done by MAPLE FLY SERVICES PRIVATE LIMITED, This company posted an advertisement on Naukri for job in canada through them, On contacting the asked us to come and meet us. The Center Head convince us for PR instead of work permit for the whole family . We decided to go for work permit and on request by them paid eligibility check fees of 2500/- . In one day the report was shared with positive result and eligibility was given. The consultant Anshu and other associates followed up for the next course of work permit. No agreement/checklist of document was shared. We were asked to make the payment of 75000+ 18% GST = 88,500/- We took 2 days to arrange the money, however decided to pay a partial amount of 60,000/-
We informed them that we have some questions and needs clarification about the timelines, so would like to meet you in person before making the payment. The consultant Anshu even insisted once to pay and ask the question over the phone, however my Spouse and I visited them on 16th March,18 to check if we can get some assurance for the open job till 31st March 2018. We were confused and asked multiple times with the consultant Anshu to assure if the interview process will start in 7 days post we will get the document checklist. She mentioned it in her conversation that we will first take the fees, will send the agreement copies, post you signed the soft copies, will share the list of documents will also in the interim send a hard copy to your home address, it was not told to us that checklist of documents is dependent on hard copy of the agreement duly signed by the applicant and when MAPLE FLY SERVICES PRIVATE LIMITED will vet it then the document list will be shared, later it was Shivani who told that the process changed and now we need to vet the hard copy, Ms. Anshu was not aware , By the way this only shaken our trust, for us both are part of the company. They have accepted this mistake but they believe it is not a big issue, even sensing the urgency of the matter.
Only to mention Ms. Anshu did mention that only fund proof of 1.5 lacs is required, whereas after going through the agreement it is clearly stated 3- 4 lacs.
Post her double assurance we paid the amount 60000/- via IMPS on 16th March’ 2018 and was asked to leave. I requested her again on the same day to share the agreement copies as she promised me to send it by evening of 16th March or by 17th March. Again after follow up on 17th March I received the Soft copy around 12.30pm. I was travelling that day, So I signed the soft copy on 18th March’2018 and send the scanned copy to [email protected]. ( SOFT COPY).
On 19th I again reached out to Anshu to share the checklist of document to initiate the process, She said we will share it by evening, the team is processing the request. After waiting till 4pm, I again called the contact person Ms. Shivani or Ms. Neha who is part of the operation team, her details were given to me on the mail sent by Ms. Madhu. She totally denied and informed me that the hard copy is required for the documents checklist without that they will not do anything. This was not something told to me prior, on 19th March, i received the copy. I was lately told Shivani/Neha that they have not even received the soft copy of the agreement and asked me to send it again, which I did instantly, It was told to me later that Hard copy is mandatory for checklist.
Honestly, I was not happy as from this point it was clear that they are misleading us. I went to the office in the morning on 20th march’2018. I visited the office on 8th floor and was sent to 4th Floor to meet the operations team directly. Anshu only inform me to do it and give the copy. very smartly the staff told me to handover the copy, but i stayed back to meet the operations team Ms. Shivani.
Well, In confused state of mind I met Ms. Shivani from Operations Team, who I shared my concern
She opened my eyes and a shock moment came when she informed me that the process post document checklist is 45 days MAX vs the same company consultant told me 7 days. I was totally frustrated and I told Ms. Shivani that I will like to hold this now and will not like to continue with the services. She tried her best to convince me to continue with all assurance and even assured that she will bring the process down to 25 days with personal attention and other baseless promises.
I told her will not share any document as this is a breach of trust and will think over it for a day, the same night after discussing with family I informed them via mail that i would like to discontinue on breach of trust and would request a full refund for the services which I never took . The same night itself I did some sanity check on social forum I learned that a lot of people have gone through the same issue.
I called Ms. Shivani on 21st March to inform about the email I sent and the resolution I expect is for a refund in full. She did not confirmed me but informed me that she will try her level best to talk to the management and convince them for my case and would need time till 22nd march,2018 on or before 5:30pm. I had no option to wait, she still did her best to convince me to continue as this was not a big issue as I am making it big unnecessarily and such things happens. Ms. Anshu was on leaves and she was not aware about the process which changed in her absence so I shall ignore it totally. I also informed them that I have received an email demanding for balance amount of 28,500/- as I told them earlier that will pay post the process start. Even after telling the previous day, the employees of the company are not calibrated with each other. This is so evident to me and I told Ms. Shivani to inform your team not to bother me again.
On 21st March only while I was hopeful, that Ms. Shivani is a senior and has assured me that she will resolve my concern as she will take special permission for me, I received a call from Ms. Mamta, following up for the balance money and convincing me again to sign up and continue with baseless points, I told her to contact Ms. Shivani as she knew what has transpired and not bother me for anything again. Again I got a call from Ms. Anshu defending and arguing about her statement and assumption she made , she in her call accepted the mistake that she miss-communicated the facts, but as per her also it is not a big issue and I shall trust her and the company for the services been offered and will get me a job.
You needs patience to read this, however i have valid reasons to mention this for everyone.
I got a call from Ms. Shivani today around 5.20pm was hopeful before I took the call, She again started convincing me to continue with the agreement and offered personal assistance help etc. to smoothen the process and make it a fast track specially for me, She offered help to personally take care of each steps required and no one will contact me from here. It was looking to me like a retention pitch . But I have sensed the fraud, and Said “NO” the trap was visible to me. I denied the help and asked for the refund, where she showed me the legal route as I have signed the agreement which says that money will not be paid until 9 months, they will deduct 65% of the paid fees etc without even taking the services or not submitting the documents. On asking for Management contact she refused to give me details and offered some generic [email protected] email id which directors operate,. It is a right of an individual to seek help from the senior if you are not satisfied, Ms. Shivani mentioned that she will also not share that legal team details as those are only meant for lawyers of the applicants. This is a not of sign of legit company and it is again evident that this company does only fraud, the positive reviews and the post by legal team is reputation protection done by them.
The contract says right to information and it was breached, so the agreement stands void, MAPLE FLY SERVICES PRIVATE LIMITED mislead aspirants and applicant with false statements to meet the sales targets.
They convince people and job seekers for help, ask money before informing the process,facts and details. Take money first, make them sign an agreement on stamp papers and then tell the truth and never do what they agree on, people wait for months and years and no one gets a job or help or refund, I called a gentleman who has been through the same fiasco, he opened my eyes that more then 12 people who he know has been and going through the same issue of fraud and cheating they did with him and there will be many more. I wish i could have spoken to you my friend.
Please resolve this issue if you can, As i am not going to stop my self in reporting this issue further.
