LG CUSTOMER SERVICES Complaints & Reviews

By: PV SUNIL KUMAR

On 22 April 2017, I had approached LG customer service centre for re-installation of 01 TR split LG Air Conditioner in my govt accommodation at SAF Games Village Koyambedu (Chennai 600107) vide RNP 170422041787. On behalf of LG, Service engineer with mobile no. 9941419585 [basically ITI qualified skilled fitter] from M/s GR Aircons was deputed for re-installation of the same. During re-installation of the A/c, the fitter had deliberately damaged the copper pipes of the system (length- 04 mtrs) and asked me to pay for the pipes damaged by LG @ Rs 750/- per metre length for 2 meter length and 50% (balance 2 mtr length) was borne by M/s GR Aircons. From the market rate for copper pipes of same specification, and on the same day, I have come to know from the market that the original cost per unit length is Rs 320/- Thus the mechanic had taken Rs 860/- excess from me. Moreover he has not given me any bill/receipt for the same. In addition, for forceful replacement of copper pipe connector, he has taken Rs 360/- from me. Whereas the actual cost of the same is Rs 180/- Thus he has taken total of Rs 1040/- (860 +180) extra from me only for materials. LG also taken Rs 1650/- for only re-installation charges excluding materials cost. In addition the mechanic has taken Rs 100/- towards cost of unwarranted fasteners. The total cost recovered by LG authorised firm for re-installation of 01 TR A/C is Rs 3610/- The matter was intimated to LG service manager Mr Ajay Kumar, Mobile no. 8939322828 on 22, 23 and 24 April 2017. The manager confirmed that the fitter will be told to return the excess amount of Rs 1040/- taken from you. M/s LG ! you being a reputed company, how your service support can cheat your customer? Moreover, why I should pay for the damages made by LG fitter/mechanic. The mechanic deputed for the said re-installation had misbehaved with me and family members.