I had ordered online for irpo dual induction cookware after the ad was published in Times of India on 18.12.2015 paid the amount through PayUmoney.
After repeated reminders the consignment was received on 2.1.2016 after 17 days.
The consignment was not the same I had ordered, thid was hot plate stove and not induction cookware.
In the ad published it is clearly highlighted EASY RETURNS.
Sent compaint that the consignment will be returned and money refunded.
One person called from the office and after hearing my complaint said I can exchange the product with anothet of my choice.
Sent mail I wanted exchange this product with Kenstar Prince KIN14BP6 Induction Cooktop.
No reply received so far.
How many days will it take for the reply.
My advise to all DO NOT TRADE with Zotezo.
Waiting for reply
A. S. Bhas Raj
Journalist, Freelance Writer
Bangalore


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1 thought on “Home – Return or exchange of consignment”

  1. A. S. Bhasker Raj

    Zotezo is a fraud company cheating consumers by non-delivery of paid consignment and not refunding amount for goods returned.
    I had ordered a cookware seeing the ad published by this company where the ad was indicated as induction cookware.
    Received a hotplate stove, made several complaints for return or exchange of this consignment, no reply received even after several reminders.
    My advise is DO NOT TRADE with this fraud company.
    There are more than 20 online ecommerce companies in India who are reliable and the policies are always to help customers.
    Zotezo is not listed in this list since many customers have experienced lots of problems dealing with this fraud company.
    People want to complaint to Ministry of Commerce to cancel the licence of thus fraud company.
    A. S. Bhasker Raj
    Bangalore

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