Dear sir, I booked two tickets from kurnool to coimbatore through red bus journey dt. Jan-03-2016. THe pickup time was 7.30pm at kurnool. I did not receive any sms regarding the bus number or the driver number before the start of the journey. Why is this important? Yes this is very very important. The bus came late by 1 hour. First, If the bus does not come on time, Is it not your duty to call the passengers and inform them that bus will be late? Second, regarding the pickup spot, the spot happens to be at the end of the bridge, where there are no shops, Now KPN, Kallada pickups happens near the hanuman statue at the point very near to KPN office at kurnool. Now imagine this two ladies standing at the end of the bridge for more than 1.30 mins. What should I say? no place to sit? In the place where KPN and kallada stops, there is a place to sit, and it is a bit of safety. Now this point all a drawback. Third, I went to your kurnool office, opp to maurya INN, it was closed. I called up your kurnool office, they stated, the bus would have gone, If i am not standing in the correct location. Now I told him I am at the location 30 mins before. atlast he stated, then wait, the bus might come. And he disconnected the call. He did not give me the driver contact number. If i call your kurnool office, they do no pickup the call, i have to try 4 or 5 times, only then they pickup the call. and they disconnect the call just like that. After 1hour late the bus came. Fourth: Now both tickets are for ladies my mom and sister, my sister is not well, and someone should always accompany her. Early morning, the bus halted for tea, my mom informed the cleaner guy that she is going to the rest room, The bus left without counting whether all the people have come or not. She is seat number 3&4, Now she called me immediately, i tried contacting your office, they gave a number, which was switched off- 9700670046. once again called your travels, they gavbe me this number stating he is the driver, 9959111777, Now this person said that i am not hte driver, will give you another number. Atlast i got the driver number, He stated that he had dropped my sister at coimbatore omni bus. Now imagine my fate. I was in some other place, my mom at unknown place, my sister all alone, who was not mentally well, For two hours, I had to call whom all, atlast i tracked her. just imagine the consequences for a brief second. Sir, question is basic thing, if a bus comes late, call the passenger and inform them. send sms reg. the bus number and driver number three, when bus leaves after tea break can’t you check whether all the passengers are in? Even if you purchase a plane, if you don’t follow basics of business, you will have to follow kingfisher airlines. Just by buying a bezn bus alone does not make a travels great, it is the service which is being provided differentiates, I swear on god, i will never ever use your travels.