Hi,

This is my last resort. I am extremely tired of chasing makemytrip.com. I have tried to contact them via Twitter, Facebook and contact center, sadly no help. Just fake assurance of getting call back.

My complaint. – I had booked a return ticket Mumbai- dubai – mumbai. My original return was on 23rd Dec. I had some family emergency and wanted to reschedule the ticket for 29th Nov. I sent a mail mentioning the date I got a revert asking me to call. I called spoke with the CS rep she booked the ticket and I paid 12.5 k extra.. On 28th Nov I tried to do online check in is when I realised my ticket was booked for 26 th Nov and not 29th Nov.

I immediately called makemytrip and asked for help. I spoke for over an hour and was told the resolution time is 48 hours. I was asked to either reschedule the ticket or book new one and was promised a call back on Monday 30th Nov. I was told that they will listen to the call and of its the agents fault I will get a refund.

No one called. I Hv been calling makemytrip since three days now. Yesterday I spoke for an hour with a Rude CS rep who was screaming at me. He eventually figured out what went wrong and read out notes. He mentioned thought out the call I was saying 29th Nov but at the time of placing the order the CS rep said 26th and I agreed. I do not know why the CS rep would book for 26th Nov when I did not ask for it. I was also told nothing can be done. I requested to listen to the call but of course no one called me today also.

I am not sure if I will get any help from you. But I m trying. Thanks and m willing to provide more details of need be