I’ve never been cheated the way Firstcry has duped me. This is regarding order no. 2696730OR324FB268. I’d paid in full by card on 19th Oct for 3 garments from the brand ‘A.T.U.N’ on the first cry website. On 20th Oct I got an email stating the products are shipped and will reach me latest by 25th Oct. I tried following up multiple times with Firstcry and with Xpressbees, but couldn’t manage to get in touch with them. On calling up, the phone line would automatically get disconnected saying ‘we’ll call you back’ but no one called back. Finally I managed to speak to some customer service person who said that the products haven’t been shipped!! The system automatically sends an email saying products are shipped.. that too with a tracking number, even though actually the products haven’t been shipped!!! How unprofessional! The customer is a fool, and is supposed to keep tracking a non-existing tracking number on the Xpressbees website! Anyway, so that’s not where it ends. I specifically told them, that since this was my first order, and I’ve used my first order special discounts, I’ve got the 3 products at a very good price, so I do not want to cancel the order and am willing to accept another size or wait for longer till the product reaches me. I get a one call from them everyday, which rings for exactly 1 ring. If I manage to pick up the call, they disconnect it from their end. And then I get an email from them daily, saying we tried to call you but you did not answer your phone!!! Today they have gone ahead and cancelled my order. Inspite of replying to each mail telling them not to cancel the order. And guess what.. the exact same products are still selling on their website but obviously at a higher price. So what I understand from this is, they just conned me to sign up on their website by offering a first order discount and never meant to let me buy at that price! And very conveniently they’ve cancelled my order and are willing to refund the money to their website ‘wallet’. How very convenient!! Get a new customer, never intend to allow her to use the discounts, and block her money for 15 days, and expect her to make a 2nd purchase at higher prices to use the money from the wallet!! Do these guys really think we are such fools???
So basically – The new customer discounts are not honored, their helplines are not reachable, they falsely inform you that the product is shipped, even though it isn’t, they don’t make a genuine effort to reach the customer to solve the problem, they do not consider special requests even though the customer has been troubled enough, they do not intend for you to get your money back even though they haven’t provided the service and they lie about products being out of stock / vendor not responding….