I had paid Rs. 1525(Rs 500 for installation) for a 20 Mbps connection, and they said that it would be installed within a week but to no avail. After a month of repeated calls to customer care they finally installed it. It was working fine for a week, then one fine day a guy from their company came and removed the connection and said that they were giving me a connection using cat5 cable from another building. Its been over a month since and still they haven’t given me the connection. I have repeatedly called customer care and they tell me I haven’t paid my bill that’s why my internet is not working!. I am fed up of dealing with their engineers. In fact one of their employees stated ” sir if I go by procedure then you will never get your connection but since you are requesting me i’ll install it for you”. User Id is PDR133