Hello Sir,

Me along with my brother and cousin had booked seats for travel from Kannur(Kerala) to Bangalore on 30/08/2015 in Cauvery travels through redbus.in.

The travels arranged by the travel agent was siddagangatours. It was a 30-35 seater. We started our journey around 8:45pm and was supposed to reach Bangalore next day early morning around 6am. However on the way the bus broke down near Iritty. The travel agent instead of arranging another bus was making people board other busses and stand all the way from Iritty to Bangalore which was a journey of more than 230KMs.

When we refused to stand all the way to Bangalore he said there are other busses coming and he will get us seats. This happened around 11:30pm. We waited on the road with our families all these time. We even asked them to book a private vehicle for all of us so that we can go seated instead of standing all the way to Banglore. They flatly refused and did not even bother to hire one even when we brought a private bus.

Then the most horrific thing happened. They were referring to a so called BENZ volvo bus which was being run by another travels. The conductor asked us to sit in the low floor luggage area and adjust and travel all the way to Bangalore. When we protested at such inhumane suggestion all he said was you guys need to adjust a little. The luggage area where no ventilation is there and where bikes and other luggages are stored – thats where this arrogant conductor asked us to sit and travel.

We had to call the police and they were not much helpful either. Towards 3am the conductor in the pretense of getting seats for us boarded a bus and then left the place leaving all of us stranded in the middle of nowhere. We finally had to hire a cab of our own and shell out money from our pockets to reach Bangalore.

The owner or the agencies were not even picking up call througout this.

I have the ticket number and the vehicle details. Please let me know what i should do and provide to make them pay for this mental agony and torture not to mention the utter dumbness and sheer disregard for human safety.