I bought a Moto e 1st gen cover from Latestone online shopping web site and received a broken product and i tried catching up with the refund process by leaving a ticket and mails and calls aswell they keep saying the refund is is process and will take 5-7 dayd but till now i havent got any refund at all and this is the order no:SO514019 till now i have been mailing them and for the past one week they stopped responding to my mails aswell now.