According to policy if i dont like product paytm will arrange reverse pick up servise and take back product and when product reach to merchant then my refund initiate.

But i receive a call from paytm executive he/she said to me sir i dont have reverse pick up servise at you’rs location please send product to merchant at you’rs end i will reimburse courier charges along with refund amount. According paytm policy when product receive by merchant when within 24 hrs they initiate refund amount.

I send back that product to merchant from Madhur Courier Services (Charges Rs.130) paid and this product is delivered to merchant on 16/03/15 but my refund not initiate after that i send 4-5 times mail to paytm then 3/04/15 i receive my refund but only redund of product till now paytm not reimburse my courier charges. In all mail i mention about the courier charges also but i dont get any proper response form paytm.

So please help me and take action against paytm so in future other customer not face that tpes of problem.

Swapnil Jain
PAYTM ORDER NO. 778770342
Mo. 9827712006