My workorder no. 310001210528..My xolo q900 mobile is at xolo central service centre(noida) since 11/03/2015. They called me regarding their inefficiency to solve the problem in phone and so they offered me xolo q1100 replacement against q900. I aksed them to give the same phone or other choice..But they disconnected call..again i complaint at xolo care and i received call from service centre regarding replacement of q1100. they informed me that if i agree than they will dispatch the new q1100 on the same day..They denied for new q900 or other choice.After tiring i gave my willingness..But after 2 days again they called me that we will dispatch your cell..But even after more than 20 days of submission of my mobile i didn’t get my phone..
Any electronics company growth depends on the quality of service after selling…This type of poor quality of service i had not expected…where we cann’t contact the service persons but they can contact us at any time.(one sided call from service centre)…Customer care persons also don’t know about the exact time and concerned main centre’s contact.. Its my humble request to solve the issue and return me my original mobile q900 or newer one at the earliest…