Sub: Against my service request No. ‘HDFCSL=001-617-750’ Policy Number 17043275 and ‘HDFCSL=001-584-734’ Policy No. 17039941
Dear Sir/ Madam,
We (me and my wife) had applied for Home Loan in HDFC Ltd. During the course of its sanction Mr. Pankaj Gupta (Email: [email protected] & Cell No. +91-8510001375) from HDFC Sales approached us with HDFC Life Click To Protect Plan. He told me the benefits to convert this policy as assigned policy with my HDFC Ltd. loan account. He highlighted the feature that in any case if any miss-happening occur to any of the loan applicant his/ her sum assured will go directly to the HDFC Ltd. After deducting its outstanding balance, the rest of the amount will straight away be credited to the beneficiaries account via NEFT. I explored the benefits and reviews of this policy plan on internet and found that it’s good for the secured future of my family as, I have to run a bank loan. I was convinced and asked Mr. Pankaj Gupta about the premium to be paid for me and my wife for Sum Assured-Rs. 50 Lacs and Tenure-20 Years each (Our Home Loan Period). But surprisingly, he did not answered many of my queries (I have email correspondences as proofs). Instead Mr. Ghanshyam Jaiswal (Email: [email protected] & Cell No. +91-9999131173) tried to convince and rectify my queries telephonically but still no answer provided related to premium payment. At last, I myself downloaded the illustrations of HDFC Life Click To Protect Plan from the website of HDFC Life and paid the premiums (cheque No. 83871 of Rs. 6,910.00 dated 13/08/2014 / receipt no. C0250214 and cheque No. 83872 of Rs. 5,843.00 dated 13/08/2014/ receipt no. C0250196) for me and my wife respectively with all duly filled forms and required documents to Mr. Pankaj Gupta.
My Policy details are as follows:
1. Policy Number or Client ID: 17043275
2. Product Name: HDFC Life Click 2 Protect Plus
3. Date of Commencement: 25-08-2014
4. Source Branch: Delhi – Mayur Vihar
5. Amount of Payment Made: Rs. 6,910.00
6. Premium amount: Rs. 6,187.00
7. Excess Amount Paid: Rs. 723.00
8. Full Name of the Life Assured: Dr. Prashant Shukla
9. Date of Birth: 07/06/1980
10. Name of Beneficiary or Nominee: Ms. Pranika Shukla (Minor/ Daughter)
11. Communication Address: Prashant Shukla, H.No.14-B, GH-01, MIG Flats, Sector-100, Noida-201301 (U.P.)-INDIA
My Wife’s Policy details are as follows:
1. Policy Number or Client ID: 17039941
2. Product Name: HDFC Life Click 2 Protect Plus
3. Date of Commencement: 03-09-2014 (Due to Medical Examination)
4. Source Branch: Delhi – Mayur Vihar
5. Amount of Payment Made: Rs. 5,843.00
6. Premium amount: Rs. 4,991.00
7. Excess Amount Paid: Rs. 852.00
8. Full Name of the Life Assured: Dr. (Mrs.) Pooja Saxena
9. Date of Birth: 04/09/1982
10. Name of Beneficiary or Nominee: Ms. Pranika Shukla (Minor/ Daughter)
11. Communication Address: Prashant Shukla, H.No.14-B, GH-01, MIG Flats, Sector-100, Noida-201301 (U.P.)-INDIA
In order to get back the total excess amount paid (for me as well as for my wife i.e. Rs. 1575.00) I have submitted duly filled ‘Policy Servicing Request Form-02’ including the ‘NEFT Mandate Portion’ with all the relevant documents and cancelled cheques separately for me and my wife on 19/19/2014 to Mr. Ghanshyam Jaiswal from HDFC Life. I was assured about the credit of the excess refund in my and my wifes account in a maximum of 10 days. I myself enquired after 15 days from Mr. Ghanshyam Jaiswal then I came to know that HDFC Life requires some NOC from HDFC Ltd. to pay back my excess refund. Since ours is an assigned policy. Mr. Varun Gupta from HDFC Life, Mayur Vihar Branch, New Delhi asked me to request Branch Manager, HDFC Ltd. Vaishali Branch, Mr. Pritam Saran (Email: [email protected] ) to issue me the NOC. I tried to contact him several times but no response from his end since then. Since then more than a month is over and my service request for the excess refund of me and my wife’s HDFC Life Policy is still pending. In this tenure of 30 days I have put best of my efforts by making dozens of humble e-mails both to the employees of HDFC Life and HDFC Ltd. I have called on several contact numbers of the employees of HDFC Life (Mr. Varun Gupta: [email protected], Cell No. +91-9999141665) and HDFC Ltd. (Mr. Atit Kumar: [email protected], Cell No. +91-9560844485 and Mr. Paras Bhasker: Email: [email protected], Cell No. +91-9650720777) available to me. But at last after several false commitments made by all of them what I achieved as on date is total failure. My trust is badly shattered. My limit of patience and tolerance is now crossed. I have been treated like a pendulum between HDFC Life and HDFC Ltd. Please be informed that this is now no more a matter of excess amount of Rs. 1,600.00 which HDFC life is liable to pay me back. And moreover, I don’t need this money from anybody’s pocket as I was offered by Mr.
Ghanshyam Jaiswal. It’s actually all about the false commitments made before me by sales people of HDFC Life while trying to convince me for purchasing this policy and worst ever services offered to me as a customer.
I am running S/B account with HDFC bank for the last 05 years, maintaining a HDFC credit card, borrowed Home loan from HDFC Ltd., purchased insurance policy from HDFC Life. But this time I am dramatically fed up. From the day I requested my excess refund from HDFC Life I could not find a single man to come forward either to give a patient hearing about my issue or to exactly clarify the status of my service request or the bottleneck involved.
THIS WAS THE SOLE RESPONSIBILITY OF HDFC LIFE TO REPAY EXCESS REFUND TO ME WITHIN THE STIPULATED TIME PERIOD (i.e. 07 working days). It’s immaterial that mine is the assigned policy. I paid in excess hence I am liable to ask for the refund. If mine is the exceptional case (which doesn’t seem to be…..) than HDFC Life must seek advice from its financial consultants or company management. I again request you for the speedy perusal of my service request.
Please be informed that I must get my excess amount back within 05 working days after receiving this e-mail else I have now no other option left but to escalate my complaint to the to the consumer court and insurance ombudsman.