Hi,
I have Purchased an 2TB Seagate Hard Disk Drive from Ebay on 17/09/2014
On 25/09/2014 I have Receive the item and on 26/09/2014 Seller called me about the Feedback
Before I update the Feedback I have Checked the warranty status on Seagate website and it showed warranty will Expair on 21-June-2016 since I have Purchased on 17-Sep-2014 I have called seagate to update the warrant status
Seagate said that your hard drive with serial number NA76MDFN is shipped from US and this Drive will not get support in INDIA.
I have Called the seller and informed the same
Email to Seller :
Dear
lowestprice2014,
Hi Seller,
I have Received the Following Email from Seagate Support when I have Called them to Check the warranty Status 2TB Seagate Backup Plus Slim External portable Hard Disk Drive that I have Received Yesterday.
Thanks and Regards
Hemanth Kumar
9620251444/9036100311
Seller said that he will talk to someone in saegate and help me to update the warranty for India and he asked for two days time
After 2-3 days seller said that I need to send an Email to seagate Requested for the Warranty updated from US to INDIA
Reply From Seagate :
Dear Hemanth Kumar:
Thank you for contacting Seagate Support.
As per Seagate records your drive of serial number NA76MDFN was shipped from USA. According to Seagate warranty policies, drives distributed outside of India must be returned within the original country of distribution.
Please refer the
link given below to know more about Seagate warranty policies,
http://www.seagate.com/support/warranty-and-replacements/india/warranty/
For additional assistance, feel free to contact us at: www.seagate.com/about/contact-us/technical-support/
Regards,
Sanjay
Seagate Support
Informed the Seller the same But there is Response
So I have Requested for a Refund from EBay on 06-10-201 Claim ID:675594
Some one Ebay Called me and Asked for a Proof for Seagate Telling that it is not a Valid Drive on India
So I want to Seagate Service center asking for a Proof with the Seal But they said they will not able to provide a Proof with seal and I need to call customer care for Help
I have called customer care and asked about the Proof , Seagate support said they can send an Email with the Information
Email Form Seagate Support :
Original Message—–
From: [email protected] [mailto:[email protected]] On Behalf Of Seagate Support
Sent: Monday, October 13, 2014 11:27 AM
To: [email protected]
Subject: Regarding your case number 04461703 [ ref:_00D00hhzl._50030W8sWi:ref ]
Dear Hemanth kumar:
Thank you for contacting Seagate Support.
Based on the information you have provided us regarding your hard drive, we did found that the drive with serial number NA76MDFN sold to you by your merchant was a counterfeit drive. I am sorry to inform you that we will be unable to provide warranty assistance for a counterfeit drive. But I kindly request you to contact your point of sales regarding the same and I guess they will be in a better position to help you on this matter.
For additional assistance, feel free to contact us at: www.seagate.com/about/contact-us/technical-support/
Regards,
Pravin Kumar
Seagate Support
ref:_00D00hhzl._50030W8sWi:ref
When I Send this information to Ebay , Ebay support says that is not a Valid Proof
I have called Ebay and said that this is only Proof that Seagate an Provide to Me but Ebay is not Ready to Provide the Refund.
I do not Understand what other proof Ebay need apart from an Mail from Seagate support informing that the Drive is not supported in INDIA
Please Help me to get my Refund
Claim ID: 675594
PaisaPay ID: 37398801553
Item number: 171461422519
Seller ID: lowestprice2014
Date claim opened: 06-10-2014
Thanks and Regards
G Hemanth Kumar
9036100311/ 9620251444
