Dear Sir,
I had purchase a XOLO Q800 in September 2013. After few month I saw some problem in the handset so I go to XOLO service centre for checking purpose. They submit my XOLO Q800 phone for repairing purpose and told me for comeback after 15 days. After 15 days I visit XOLO service centre for receiving the phone after repairing but they didn’t give me any response about my phone and told me to comeback or call him after few days. That was repeated day by day month by month. Finally after 3 month around I was receive the phone. They return me another XOLO Q800 in exchange of my XOLO Q800. In that exchanged phone, I was face some more problems again I go to service centre and submit a complaint. They submitted my phone again for a week than return me back.They submitted my phone 3rd time again on 23-08-2014 but now on till date there are no response from XOLO side. I feel lot of harassment and spend lot of money in calling and visiting XOLO service centre.I lost some business, clients because of absence of phone and also lapse warranty of 4-5 month.
Dear Concern,
I want to know who will pay my spend time, money, business, clients and service warranty lapse. I can’t understand why XOLO company make bad image in front of his customers. If the XOLO company not able to repair my phone than give me back my money. One think more XOLO service centre and XOLO customer care both are not give a satisfaction to the customer. I feel XOLO is not a good company for normal or retails users. They want earn money in any how cases. The company not affect for his customer face lot of problems because of miscommunication from XOLO Side.
Kindly look into the matter as I have already suffered a lot due to the hassles faced and the problems in XOLO company side.
Regard’s
Jitender Sharma
IMEI No. 911306750048125
Work Order No. :- 310000689369
Complaint No. :- 675114
Mobile No.9811554271
Dear Mr. Sharma,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 23rd Sep’14 regarding XOLO Smartphone (XOLO Q800); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Saurav Singh Chaudhary
XOLO Care
[email protected]
http://www.xolo.in
Dear Mr. Sharma,
Greetings of the Day!
Thank you for sharing your feedback.
This is in reference to your post on dated 23.09.2014 regarding your XOLO Smart Phone (Q800); we trust that your handset complaint has been resolved and the resolution shared with you by us is satisfactory.
For any further query or feedback, please contact us at [email protected].
Warm Regards,
Saurav Singh Chaudhary
XOLO Care
[email protected]
http://www.xolo.in
Dear Sir,
I purchase XOLO-Q-2000L at 15/9/2014 .But on date slim slot no-01 is not proper work . So i am sent to xolo care center at baroda. They are checked and commumicate with me ,We are sending to noida for repair . Mean while i am call to xolo are center but they are not responded my call. I want to help you please share with me tentive date for get repair my handset. Please share with me as early as possible.
With Regards,
Divyesh D Ramani.
IMEI NO-911372200475631.
Work Order No-310000796695
Mobile No-9427021187.