a. Ducts are not in place to cover wires & pipes running through houses or common areas or even at the ground floor. The electricity panel is also in a shady state without proper covers to wire bunches making it unsecure and threat to the life of residents.

b. Cracks have appeared within 06 months of handling of possession, not only in the common area walls but also in almost all of the households due to the construction material i.e. Hollow Block usage. Due to these cracks rain water is getting seepage into our houses from outside making it too dangerous for we see that in longer run it might cause the entire wall to collapse.

c. Paint work is still to be completed for many areas of the occupied towers so, kindly get this done on priority.

d. The Behavior of your Site Administration and maintenance staff is extremely rude and un-professional with no solution mindset. All of the complaints and problems have never been taken for solution in the first place forcing us to stage protest with them at multiple instances. The situation has worsened with multiple parties having authority over same role and work task. We have had discussions with almost all of your authorized representatives posted at the site i.e. Mr. Darshan, Mr. OP Sharma, Site in-charge Mr. Amit Anand, Project Manager Mr. Amrit Pal, Store in-charge Mr. Vishal, Sales Executive Mr. Rajan and none have been able to satisfactorily respond to over issues or provide a solution.

Even there have been instances of them getting violent with usage of extreme foul language and threating us for reporting the problems and their in-competency in resolving issues. Many of these instances have been bought to the notice of your HR Department and even some reported to you as well by society residents but so far no action has been initiated either by the HR or your good self. Here, every day we are reeling under the fear of something bad happening to us or our families due to their un-called for behavior. Thereby, request that you please look into this matter and make some strict actions to check these rowdy incidents. In case we still experience any such behavior by your staff then we will be left with no option but to go for legitimate course of action against them.
Herein, we have tried explaining our sincere plight to you with a view that you will understand our concerns and issues in the utmost urgent manner and provide a resolution on all of them on priority. We all have taken flats in the society keeping in mind SBP’s goodwill however, with all such instances, issues and problems we feel cheated and taken for granted even when we are your customers and could be future customers or reference to future customers for SBP.
Thereby, we suggest that an immediate respite be given to us by fixing these issues and also a promise to commitment of better service be made to gain back the confidence we lost in the SBP Group. We are looking for all viable collaborative solutions to the problems and concerns in the first place and would not like to seek legitimate course of action till we have amicable resolution.
Please treat this as formal complaint regarding all issues and common concerns rose by all residents of the society and would suggest that a reply be made in 10 days from the date of this letter. This communication signed by all current society residents is being sent to you through registered Courier, E-mail and Fax.
Looking forward to an early response and resolution of matters reported.
Thanking you
Residents
SBP North Valley
Sector-127, Landran-Kharar Road,
Greater Mohali, Punjab