I had placed an order for 1T.B External Hard Drive on 23.Jan’2014 and paid Rs. 4996/- through my SBI credit card. Even as on date they are simply replying to have patience. I lost hope to receive the orders sure that I am cheated by these people.There is a lot of such complaints on line. Even SBI is not ready to help to get my refund from this company . I am filling up dispute form to SBI Credit card but sure I will also lodge an FIR to Delhi Police for this as it appears that they are earning a lot through this unethical business prectice.
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Deja-Vu Trends
To Me
23 Jan
Hello, Mr. KULDEEP LOHANI
Thank you for your order from Deja-Vu Trends. If you have any questions about your order please contact us at [email protected] or call us at 1800 3000 1177 / +919022854455 Monday – Saturday, 10 am – 8 pm IST.
Your Invoice #100001938 for Order #100005675
Billing Information: Payment Method:
Mr. KULDEEP LOHANI
CELEBI Ground Handling Delhi Pvt. Ltd.
FLAT NO. 512, METRO-VIEW APARTMENTS, DDA SFS FLATS
SECOTOR -N 13.B , DWARKA
NEW DELHI – 110075
DWARKA, NEW DELHI, DELHI, 110075
India
T: +917838089409 EBS Payment Gateway
Shipping Information: Shipping Method:
Mr. KULDEEP LOHANI
FLAT NO. 512, METRO-VIEW APARTMENTS, DDA SFS FLATS
SECOTOR -N 13.B , DWARKA
NEW DELHI – 110075
DWARKA, NEW DELHI, DELHI, 110075
India
T: +917838089409 Free Shipping – Free
Item Sku Qty Subtotal
WD Passport Ultra 2.5 inch 1 TB External Hard Drive(Titanium) Passport Ultra 1tb(Titanium) 1 Rs. 5,377.14
Subtotal Rs. 5,377.14
Discount Rs. 650.00
Grand Total (Excl.Tax) Rs. 4,727.14
Tax Rs. 268.86
Grand Total (Incl.Tax) Rs. 4,996.00
Thank you again, Deja-Vu Trends
Me
To Deja-Vu Trends
29 Jan
Dear Deja Vu Team, Please let me know the status of my order/shipment and expected delivery date.
Thanks
Kuldeep Lohani
+917838089409
Me
To [email protected]
10 Feb
Reference :- Invoice #100001938 for Order #100005675
Dear Deja -Vu team , Did I made a mistake by placing an order with you ?
Please update as its an old order you could’nt deliver so far.
Regards.
Deja-Vu Trends Customer Support
To Me
11 Feb
— do not edit —
kuldeep lohani,
A customer support staff member has replied to your support request, #600889 with the following response:
Dear Sir,
Good Morning,
I would like to inform you and apologize for the inconvenience caused. As there is a delay in shipment of the product, we have raised the requirement in the priority basis and would request you to please give us some time. As we are following up your order and will ship it as soon as possible.
Kindly have patience and co operate with us.
Thanks,
Regards,
David
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
http://support.dejavutrends.com/support/view.php?t=600889&[email protected]&a=83017fffa59c1bfbce7c4f29cd529603
David Anthony
Customer Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
E-Mail: [email protected]
Toll Free: 1800 3000 1177
Me
To Deja-Vu Trends Customer Support
18 Feb
Dear Deja-Vu Team, Its about one month I placed an Order with you and there is no update from your end since last one week. Please tell me the date of expected delevery of the product.
Regards.
Kuldeep Lohani.
Deja-Vu Trends Customer Support
To Me
18 Feb
— do not edit —
kuldeep lohani,
A customer support staff member has replied to your support request, #600889 with the following response:
Dear Sir,
Good Afternoon,
I apologize for the inconvenience cause to you.
This is to inform you that the order no 100001938 you have mentioned for that the payment is not deducted and the payment is deducted that order no. is 100001940 the product delivery is shipped to your end.
I appreciate your time and patience.
Thanks,
Regards,
Pooja.
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
http://support.dejavutrends.com/support/view.php?t=600889&[email protected]&a=83017fffa59c1bfbce7c4f29cd529603
Pooja Kunder
Customer Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
E-Mail: [email protected]
Toll Free: 1800 3000 1177
To Deja-Vu Trends Customer Support
23 Feb
Dear Deja Vu Team, Its really surprising that even after one month of my placing the order with following details, I have neither received the product ordered nor any confirm reason and date of delivery.
Invoice #100001938 for Order #100005675
You are requested to please confirm the date of delivery or refund the money which I paid to you for the product. I am extremely dissatisfied with the entire episode.
Thanks.
Kuldeep Lohani
+917838089409
Deja-Vu Trends Customer Support
To Me
23 Feb
— do not edit —
kuldeep lohani,
A customer support staff member has replied to your support request, #600889 with the following response:
Dear Sir,
Good Morning,
As per your conversation, I apologize for the delay. I would request you to please give us some time and we will try our best to ship the product soon. I appreciate your time and patience.
Thanks,
Regards,
Pooja
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
http://support.dejavutrends.com/support/view.php?t=600889&[email protected]&a=83017fffa59c1bfbce7c4f29cd529603
Pooja Kunder
Customer Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
E-Mail: [email protected]
Toll Free: 1800 3000 1177
Me
To Deja-Vu Trends Customer Support
4 Mar
Dear Dej Vu Team,
Please tell nme whats the matter no one is picking a phone at your help line. Please update me are you able to deliver me the product or refunding my money?
Its more than a month I am waiting for my order.
Thanks.
To Me
8 Mar
— do not edit —
kuldeep lohani,
A customer support staff member has replied to your support request, #600889 with the following response:
Dear Sir,
Good Morning,
I would like to inform you and apologies that no one has co ordinate with you even after calling us, as the inconvenience caused in delay has been occur due to the Ongoing Sale and the Low Price guarantee on our website…
As per your requirement of shipment already forward to concern department and request you to provide us some more time for shipment..
Kindly have patience and co operates with us… We are trying our best to ship your product as soon as possible…
Thanks,
Regards,
David
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
http://support.dejavutrends.com/support/view.php?t=600889&[email protected]&a=83017fffa59c1bfbce7c4f29cd529603
David Anthony
Customer Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
E-Mail: [email protected]
Toll Free: 1800 3000 1177
Deja-Vu Trends Customer Support
To Me
Mar 19 at 11:40 AM
— do not edit —
kuldeep lohani,
Your reply to support request #640471 has been noted.
You can view this support request progress online here: http://support.dejavutrends.com/support/view.php?t=640471&[email protected]&a=757ac2c67015c530434af8d2542cd2a3.
Support Dept
To Deja-Vu Trends Customer Support
Today at 4:51 PM
Hello…….Deja-Vu team…..did you close the business or what..?
Why you are not responding any query ?
Thanks
Kuldeep Lohani
To Me
Today at 4:55 PM
— do not edit —
kuldeep lohani,
Your reply to support request #640471 has been noted.
You can view this support request progress online here: http://support.dejavutrends.com/support/view.php?t=640471&[email protected]&a=757ac2c67015c530434af8d2542cd2a3.
Support Dept